Privacy Policy

Serenity Center Privacy Policy

Effective Date: August 13, 2026

Last Updated: August 13, 2026

Serenity Center (“Serenity Center,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit or use our website. This Privacy Policy explains how Serenity Center collects, uses, stores, and protects information obtained through our website and related online services. By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect information that you voluntarily provide, including:

Full name Mailing or residential address
Email address
Telephone number
Date and time of availability
Name of the individual receiving services
Information submitted through consultation or service-request forms
Messages, questions, or other information you submit to usInformation necessary to respond to inquiries or provide requested services

We may also automatically collect certain technical information when you visit our website, such as:

Internet Protocol (IP) address Browser type and version
Device type Operating system Pages visited
Date and time of website visits
Referring website
General website usage information

2. Information Related to Services

Serenity Center provides Social Recreation Community Integration services. Individuals or their representatives may voluntarily provide information related to requesting or receiving services. Because information concerning individuals receiving services may be sensitive, Serenity Center takes reasonable steps to limit access to such information to authorized individuals who have a legitimate business or service-related need to access it. Please do not submit confidential medical, behavioral, financial, or other sensitive information through a general website contact form unless specifically requested by Serenity Center through an appropriate secure method. Information related to services may be subject to additional privacy and confidentiality requirements applicable to the services provided by Serenity Center.

3. How We Use Information

We may use information collected through our website to:

Respond to inquiries and requests
Schedule consultations
Communicate with individuals, families, representatives, or authorized parties
Determine how we may assist with requested services
Provide information about Serenity Center
Process requests submitted through our website Improve our website and services
Maintain website security
Prevent fraud, misuse, or unauthorized activity
Comply with applicable laws, regulations, and legal obligations

We will not use personal information for purposes unrelated to the reason it was collected unless permitted or required by law or you have otherwise provided appropriate consent.

4. Cookies and Website Technologies

Our website may use cookies, pixels, analytics tools, or similar technologies to improve website functionality and understand how visitors use our website. These technologies may collect information such as pages visited, time spent on the website, device information, and general website activity. You may be able to control or disable cookies through your internet browser settings. Disabling certain cookies may affect the functionality of portions of our website.

5. Third-Party Services

Our website may use third-party providers to support certain functions, including:

Website hosting
Website analytics
Online forms
Appointment or consultation scheduling
Email communication
Payment processing, if applicable
Social media features
Website security

These third parties may have access to information only as reasonably necessary to perform services on our behalf or as otherwise permitted by their own privacy policies and applicable law. Serenity Center does not control the privacy practices of independent third-party websites or services. We encourage visitors to review the privacy policies of any third-party services they use.

6. How We Protect Your Information

Serenity Center takes reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Therefore, while we make reasonable efforts to protect information, we cannot guarantee the absolute security of information transmitted through the internet.

7. Information Sharing and Disclosure

Serenity Center does not sell or rent personal information to third parties. We may disclose information when reasonably necessary:

To provide requested services
To communicate with authorized representatives
To service providers assisting Serenity Center with business operations
When required by law, regulation, court order, subpoena, or other legal process
When necessary to protect the rights, safety, or property of Serenity Center or another individual
To investigate suspected fraud, abuse, or unlawful activity
With your consent or authorization

Where applicable, Serenity Center will make reasonable efforts to limit disclosures to information necessary for the purpose of the disclosure.

8. Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate involvement or authorization from a parent, legal guardian, or other authorized representative when required by applicable law. If you believe that a child has provided personal information to us through our website without appropriate authorization, please contact us so that we can review the situation and take appropriate action.

9. Links to Other Websites

Our website may contain links to third-party websites, including social media platforms or other resources. Serenity Center is not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to review the privacy policies of any website you visit through an external link from our website.

10. Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information, including the right to:

Request information about personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain information
Withdraw consent where processing is based on consent
Request information regarding how your information is used or disclosed
Opt out of certain marketing communications

Certain requests may be subject to legal, regulatory, contractual, or record-retention requirements. To make a privacy-related request, please contact Serenity Center using the contact information provided below.

11. Marketing Communications

If you voluntarily provide your contact information, Serenity Center may use it to respond to your inquiry or, where permitted, communicate with you regarding our services. You may request that we stop sending non-essential marketing communications at any time. We will continue to send communications that are necessary to respond to a request, provide a service, or fulfill a legal or administrative obligation.

12. Data Retention

Serenity Center retains personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain appropriate business records, comply with legal and regulatory obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of information and applicable requirements.

13. California Privacy Rights

Serenity Center is located in California and recognizes that California residents may have privacy rights under applicable California privacy laws. Depending on the circumstances and whether a particular law applies to Serenity Center, California residents may have rights concerning access to, correction of, deletion of, or information about the use or disclosure of their personal information. Requests may be submitted using the contact information below. We may need to verify your identity before completing certain privacy requests. We will not discriminate against an individual for exercising privacy rights available under applicable law.

14. Confidentiality of Service Information

Serenity Center recognizes the importance of maintaining the confidentiality of information relating to individuals receiving services. Information concerning individuals receiving services will be handled in accordance with applicable laws, regulations, contractual requirements, and Serenity Center policies. Website visitors should understand that a standard website contact form or ordinary email may not be an appropriate method for transmitting highly confidential information.

15. Changes to This Privacy Policy

Serenity Center may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or applicable legal requirements. When changes are made, the updated policy will be posted on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy, wish to make a privacy request, or have concerns about how your information is handled, please contact us:

Serenity Center Phone:

Email:

Address:

Website:

Privacy Requests

When submitting a privacy request, please provide enough information for us to understand and respond to your request. We may request additional information to verify your identity when required or appropriate.

Disclaimer: This Privacy Policy is a general website privacy-policy template and should be reviewed by a qualified California attorney or privacy professional before publication, particularly because Serenity Center provides services involving individuals who may have sensitive personal, behavioral, or service-related information.